Christopher Elliott on LinkedIn
The number of airline service complaints rose 17.9 percent in 2014 to 15,532, up from 13,176 a year before, according to figures released by the Department of Transportation (DOT).Consumers haven’t been this unhappy with…
Mitch Kostoulakos CTL,LCB
Airlines are managing capacity resulting in full flights and increased bumping. Passengers dislike fare variations and additional fees. But with the industry contracting we are not going back to the relatively luxurious flying of the 1970’s.