Examples of Change for the Better in Airlines
Posted on LinkedIn by Colin Shaw
There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US.
Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway
Southwest Attacks Its Late Problem Head-on with Its Customers
JetBlue Will Automatically Check You in