Mitch’s Comments on Airlines

Examples of Change for the Better in Airlines

Posted on LinkedIn by Colin Shaw

There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US.


Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway

Southwest Attacks Its Late Problem Head-on with Its Customers

JetBlue Will Automatically Check You in



Mitch Kostoulakos CTL,LCB

International Logistics and Regulatory Consulting

Good examples of the kinds of things airlines need to do to improve their image and win passenger loyalty. Bravo to the Frontier Airlines captain but that is about an individual employee taking action, not a systemic change. I agree though that these are steps in the right direction.


International Logistics Consulting; Licensed Customs Brokers