On the importance of the role of manager as active coach:
“Without some way of knowing what you are doing right and what you are doing wrong, or which way is more effective and which less, you cannot improve your performance. Hence practice without provision for feedback, knowledge of the results of your effort, will not lead to skill improvement.”
From Organizational Team Building by Earl J. Ends and Curtis W. Page.
What do you think?
Mitch Kostoulakos, LCB Licensed Customs Broker, International Logistics Consultant
Agree…clear expectations should be followed by timely (not annual) and relevant feedback including what is done well and what needs improvement. These conversations are often difficult so many managers simply fall back on their dashboard. I think dashboards are great for measuring and monitoring a process but are not a substitute for good leadership.